Shipping policy

Refund Policy

Last updated: July 2026

At Ear Clean, we are committed to providing high-quality products. Please read our refund policy carefully before making a purchase.

Returns & Refunds

Due to the nature of our products, we do not accept returns or offer refunds for change of mind, incorrect purchases, or personal preferences.

However, if your item arrives damaged, defective, or incorrect, we will be happy to help.

20-Day Defective Product Guarantee

If your product arrives damaged, defective, or is not working as intended, you must contact us within 20 days of the delivery date.

To submit a claim, please email us at zenpify1800@gmail.com with:

* Your order number.
* Clear photos or videos showing the issue.
* A brief description of the problem.

Once we review your claim, if it is approved, we will provide one of the following at no additional cost:

* A replacement product, or
* A full refund to your original payment method.

Non-Refundable Situations

Refunds or replacements will not be provided for:

* Damage caused by misuse, accidents, improper handling, or unauthorized modifications.
* Normal wear and tear.
* Incorrect orders placed by the customer.
* Delays caused by the shipping carrier that are outside of our control.

Refund Processing

If a refund is approved, it will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear.

Contact Us

If you have any questions regarding this Refund Policy, please contact us at:

Email: zenpify1800@gmail.com